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Website Design and Development Policy

Sri Sai Global Pty Ltd (ABN 91 604 153 675), trading as Woo Media, Woo Marketing and Enprint Solutions (“Woo Media”, “we”, “us”, “our”).

Last updated: July 2026. This Policy forms part of your services agreement with us. The version of this Policy in force on your project Start Date applies to your agreement.

1. About this Policy

We have kept these terms short and practical. If you have any questions or need clarification, please contact us before your project begins. To become a client, you agree to this Policy. It sets out the scope of our service, what is outside that scope, what we consider fair use, and the terms on which we work. If anything here is inconsistent with your signed agreement, your agreement takes priority.

2. Website Design Service

We provide website design, development and hosting services as outlined in your individual agreement. We can write the content for your nominated pages, customised to your business based on the information available to us. Designs are generally created using your logo and branding — tell us if you would like something different.

Basic on-page SEO (adding meta titles and descriptions to the pages we create) is not included for website projects with a fee under $3,000 + GST. It is included only where your project fee is $3,000 + GST or more, or where your agreement specifies otherwise. A basic contact form, Google Maps and internal page linking are generally included. The basic contact form is not a multi-step form and does not include upload features; changes to the form or webhook setup are charged separately and may involve ongoing costs. Google Maps API keys or subscriptions are to be provided by you.

We design responsive, mobile-friendly websites and place calls to action strategically. If you spot any issue, please bring it to our attention. We may use premium (“pro”) plugins during development (see “Intellectual property and licences” below).

3. Content, Images, and Use of AI

Images are generally sourced from licensed partners and are provided in good faith. You are responsible for confirming that the images and content used are suitable for your business.

We may use artificial intelligence (AI) tools to help produce content, copy, images, graphics or code. Where we do:

  • AI-generated output can contain errors or inaccuracies, so you must review it before it goes live.
  • Any AI-generated image is illustrative only and does not depict a real, identifiable person. Where you need images of real people (such as your staff or premises), you must supply them.
  • You are responsible for reviewing and approving all content and imagery for accuracy and compliance before go-live (see “Regulatory and industry compliance”).

4. Revisions and Fair Use

Where we create the initial content, it is prepared to the best of our knowledge and then reviewed by you.

  • Please review within 2 weeks of us letting you know the website is ready. If it is not reviewed within 2 weeks, it is treated as final, and the final payment becomes due.
  • You are entitled to one full revision of the website (for example, changes to images, the order of sections, headings and content), to be requested within the 2-week review period.
  • After that full revision, you are entitled to up to 3 further minor changes, each expected to take no more than 30 minutes of designer or developer time.
  • Revisions must be specific (for example, “change this image to that image” or “change this text to that text”) and supplied in a Word document. Vague comments such as “I don’t like it” cannot be actioned.
  • You can ask us for access to the stock image library to choose alternatives. Stock images are not modified (for example, changing a shirt colour or background).

Beyond this allowance, further revisions, design changes, functionality or programming are charged from $150 per hour + GST. If your project is based on a template, changing the template after the project is underway incurs an additional charge.

5. Additional Scope Services We Charge For

  • Additional pages beyond the package — from $500 per page + GST, priced by written quote on your request.
  • More than 3 changes after your full review, or more than 800 words of content per page uploaded.
  • Specialised copywriting (writing website content).
  • Modifying pictures, or extracting images from a PDF or other source.
  • Integrations with external applications, software or databases.
  • Off-page SEO, PPC or social media campaigns, and setting up social media profiles.
  • Any guarantee of Google rankings.
  • E-commerce websites (unless specified — please specify the number of products).
  • Mock-ups of your ideas without a paid commitment.
  • Flash and animation, CRM systems, member registration or login, and hidden sub-page menu structures.
  • Foreign languages (other than English).
  • Ongoing analysis of Google Analytics data (this is yours to manage).
  • Registering and using a CDN.

6. Your Responsibilities As a Client

Website design is a collaborative effort. You agree to promptly provide logos, branding, images and other information we need, in the formats we ask for, and to respond promptly to our requests for feedback and approval. Anyone dealing with us on your behalf must be authorised to make decisions about the website. You are responsible for making us fully aware of your functionality requirements before the project starts, and for ensuring they are listed in the project information. We are not obliged to carry out functionality that is not listed; if new requirements come up after the project has started and are within our technical ability, we will quote on them and agree them with you before starting that work.

7. Regulatory and Industry Compliance

You are solely responsible for ensuring your website content complies with all laws, regulations, licensing requirements and professional, industry or advertising standards that apply to your business, in Australia and anywhere else you operate. Depending on your industry, this may include the Australian Health Practitioner Regulation Agency (AHPRA) and the National Law for health practitioners; the Legal Profession Uniform Law and the relevant legal regulator for lawyers; the Australian Securities and Investments Commission (ASIC), the Australian Prudential Regulation Authority (APRA), the Australian Financial Complaints Authority (AFCA) and financial services, credit and consumer laws for financial businesses; and the Australian Consumer Law and privacy laws generally. Woo Media is not a regulatory, legal, financial or compliance advisor and gives no advice or assurance on compliance.

8. Intellectual Property and Licences

Once you have paid all fees in full, you own the intellectual property in your final website and the content we produced specifically for you (your deliverables). Until we have received full payment, we retain ownership and your right to use the site is a revocable licence only. Going live before full payment does not transfer ownership.

We keep ownership of our background IP — the frameworks, code, libraries, design systems, tools and know-how we use across projects. Where any of this is built into your site, you may keep using it as part of your site, but not extract, resell or reuse it separately.

Premium and “pro” plugins, themes, fonts and other third-party licences are used for development only and are not transferred to you. At handover they may be removed or deactivated. If you wish to keep using them, you buy your own licence at your cost, and we can help set this up. We may display your completed website in our portfolio and place a discreet “website by Woo Media” credit in the footer or contact/about page.

9. Handover, Access and Go-Live

Migration, go-live, administrative access and source files are provided once all fees are paid in full. When we hand over, we give you full access by creating new administrator credentials for you, rather than sharing our own logins. If a website has been made live or access provided before full payment, we may suspend, disable, restrict or take down the site and revoke access if any amount remains unpaid. Where we purchase a domain on your behalf, we do not hand over the domain until it has been paid for in full.

10. Hosting and Ongoing Third-Party Costs

Hosting can be provided as part of your project at an additional cost, monthly or yearly. If not specified, hosting renews yearly unless cancelled at least one month in advance. Hosting costs depend on our third-party suppliers and can change over time. If you move your hosting away from us, an exit admin fee applies.

The following ongoing costs are not included in our fees and are your responsibility, and should be held in your own name: web hosting, domain registration and renewal, SSL certificates, business email, CDN, backup and security services, booking or scheduling tools, email marketing or CRM tools, payment gateway fees, and premium or “pro” plugins, themes, fonts and software licences. We are not responsible for any loss, downtime or interruption caused by any of these not being paid, or by a third-party product changing, increasing in price, failing or being discontinued.

We also offer ongoing hosting, maintenance and management as an optional service for an additional monthly fee if you opt in.

11. Support, Maintenance, and Fixing Existing Websites

Every website project includes a warranty of developer support as stated in your agreement (for example, a set number of hours within 30 days of delivery, with no single task exceeding 30 minutes, covering text, image and layout changes). This does not include migrating the full website to a new domain.

After the warranty period, support and maintenance are chargeable:

  • Standard support from $150 per hour + GST.
  • Complex work (such as custom development, integrations, debugging, security or hacked-site recovery, and migrations) from $300 per hour + GST.
  • Support is booked in a minimum block of 3 hours per request. We decide whether work is standard or complex, acting reasonably.
  • Weekend, public holiday and after-hours work attracts a 1.5x rate.
  • MX record and mail zone editing is from $150 per hour (minimum 3 hours). Mailbox migration to another platform is from $200 per account.

We are not responsible for issues caused by your or a third party’s changes to the site, or by updates to or failures of third-party plugins, themes or hosting after handover; time spent resolving these is chargeable at the above rates.

12. Search Engine Optimisation and Migration

SEO is generally not part of the website design package. In particular, website projects with a fee under $3,000 + GST do not include SEO. SEO can be added to your package or bought separately. We do not guarantee any search ranking, traffic or performance outcome. Launching or migrating a website can temporarily or permanently affect search rankings, indexing and traffic, and these depend on factors outside our control, including search engine algorithms. We are not liable for any loss of rankings, traffic, leads or revenue following go-live or migration.

13. Accessibility

Unless your agreement expressly says otherwise, our services do not include making your website compliant with the Web Content Accessibility Guidelines (WCAG) or any other accessibility standard or law. You are responsible for determining and meeting any accessibility requirements that apply to you, and we can quote separately for accessibility work.

14. Data and Privacy

We handle any personal information in your data in line with the Privacy Act 1988 (Cth) and our privacy policy. You are responsible for ensuring you have the right to provide that data and that doing so complies with applicable privacy laws. If we become aware of a data breach affecting data we hold for you, we will notify you without undue delay and assist you reasonably.

15. Payment Terms

All prices are quoted excluding GST. A 50% deposit is required before your project begins. This deposit is non-refundable, as it covers your template, initial consultation and design work. The remaining 50% is invoiced when the site is ready for review; if the review takes longer, payment must be made in full within 2 weeks of us notifying you that it is ready. This is not the “go live” stage, which happens once the content is loaded and full payment has been made. Additional functionality may be invoiced as it is completed or combined with the final invoice.

Invoices are due within 7 days of the invoice date unless otherwise stated. Overdue amounts accrue interest at 15% per annum, calculated daily and compounding monthly, from the due date until payment is received. In cases of continued non-payment, we may suspend services and engage a collections agency, and you agree to pay any associated collection and legal costs.

16. Copyright and Third-Party Software

We take no responsibility for copyright issues relating to text, images or other material provided to us, and we act on your instructions. It is your responsibility to ensure the content you provide is not under copyright. If we are supplied with copyright material and are instructed by a court to take content down, we will comply, and you will absorb all related costs, including development time. If you wish to integrate third-party software, we take no responsibility for its suitability, functionality or compatibility, and third-party integrations are not part of our standard service unless agreed. All photography and graphics are to be supplied by you at your expense; any photography or graphics already in the template can be included free of charge.

17. Timeframes, Browsers and Devices

Website development generally takes around 4 to 6 weeks, though this can vary with scope and developer availability. Timeframes are indicative and depend on you providing information and approvals promptly. Your website will function on current versions of the most popular browsers (Chrome, Firefox, Safari and Edge) at a resolution of 1920 x 1080 px (Full HD); the appearance may differ slightly between browsers. Optimising for specific phones or tablets beyond standard responsive design can be done from $150 per hour + GST. The website back-end (CMS) is best used in Chrome. We work with remote clients and hold progress and meetings over common online platforms.

18. Limitation of Liability

To the maximum extent permitted by law, in no event will Sri Sai Global Pty Ltd (Woo Media), its employees, contractors, directors, agents or service providers be liable for any indirect, special, incidental, consequential, exemplary or punitive damages arising from or related to the services provided, including website services, publication, logo or graphic design, email systems or advertising. This includes, without limitation, loss of revenue or anticipated profits, lost business, indirect business expenses, business delays, loss of data or sales, or the cost of substitute services, even if Sri Sai Global Pty Ltd (Woo Media) or its representatives have been advised of the possibility of such damages. Nothing in this Policy limits any rights you have under the Australian Consumer Law.

19. Treat Us Kindly

We reserve the right to decline continued service if we believe you are better suited to a designer who can meet with you in person, or if we are dealt with rudely. Web design is occasionally complicated by matters beyond our control, such as third-party domain ownership or historical hosting, and we ask you to treat our staff kindly while we work through these with you. We reserve the right to stop service if any staff member receives abusive or threatening communication, and in such cases no refund is provided. There are real people behind these screens — good manners go a long way.

20. Contact Us

If anything is not specified in your contract, or you need to understand what a term means, please contact us: info@woomedia.com.au, (02) 8007 4752, 0468 786 276, or Level 2, Suite 28, 181 Church Street, Parramatta NSW 2150. You can also use the contact form on our website.